FAQ for Patients

Miiskin is a teledermatology platform that connects users with independent, board-certified dermatologists who provide care through their private practices. To start a consultation you need to select your state, choose a dermatologist, answer some questions and upload photos of your skin problem. In 24-48 hours you will get a diagnosis and treatment plan, all without physically visiting a clinic.

You can reach Miiskin Support by emailing [email protected]. When reaching out, please include your registered email address and a brief description of your issue. Our team typically responds within 24 to 48 hours on business days.

Miiskin allows you to access a dermatologist from anywhere, without waiting weeks for an appointment. The diagnosis and prescriptions are provided online, and you can message your dermatologist directly for follow-up questions.

• Real dermatologists, not general telehealth providers: Every consultation is handled by an independent, board-certified dermatologist, not nurses or primary care physicians.
• You choose your own dermatologist: You can select the dermatologist you want to work with based on their specialty and qualifications. You will continue care with the same dermatologist for consistent follow-up.
• No subscriptions or hidden fees: Pay only when you need care or medication. Miiskin doesn’t lock you into monthly memberships or automatic medication renewals.
• Flexible treatment options: Your dermatologist can prescribe FDA-approved or compounded medications, depending on what you prefer.
• Freedom to use your preferred pharmacy: Fill your prescription wherever you choose, your local pharmacy or an online one, giving you control over cost and convenience. You can also choose Foothills as your pharmacy if you are interested in a customized formula for your skin.

Yes, dermatologists in the Miiskin network cover all 50 states, allowing you to request care wherever you are in the United States.

Anyone in the United States who is over 18 years old can use Miiskin for online dermatology consultations. Parents and guardians can also do online an consultation on behalf of a minor.

No referral is needed. Miiskin uses a cash-pay model, so users can directly start a consultation with their preferred dermatologist.

Yes, as long as the dermatologist you select is licensed in the state where you are physically located at the time of your consultation.

No. You can start a consultation directly from the website without downloading the app. However, the Miiskin app is available for iOS and Android if you prefer to use it.

Currently, Miiskin services are only available to users located within the United States and Mexico.

Yes. Several dermatologists in the Miiskin network offer online consultations to minors, including Dr. Anne Allen, Dr. Anna Chacon, and Dr. Ryan Trowbridge, provide care for children and teenagers. These are knowledgeable in common pediatric skin conditions and can offer treatment through the same online consultation process.

The dermatologists in the Miiskin network can help with many different skin, nail and hair concerns such as eczema, acne, rashes, warts, molluscum contagiosum, impetigo, and other common pediatric skin concerns.

Yes. A parent or legal guardian must complete the consultation form and provide consent for any patient under 18 years old. In some cases, the dermatologist may request additional information or photos before providing a diagnosis or treatment plan.

Yes. If treatment is needed, the dermatologist can send prescriptions to your preferred pharmacy. You can choose any local or online pharmacy for convenience.

Most pediatric consultations are done via photos and a questionnaire, but some dermatologists may offer video follow-ups if needed.

Your dermatologist will issue an e-prescription to any pharmacy you want, local or online. At this point, minors cannot get their medication through Foothills pharmacy.

New-patient consultations are typically $59 – $79 and prescription renewals are $39 – $49 (depending on the dermatologist).

No, but the flat consultation fees are often cheaper than typical copays for in-person visits. Learn more about the price of online consultations.

Miiskin accepts most major credit and debit cards and Apple Pay.

Yes, absolutely! Through Miiskin, you can consult an independent, board-certified dermatologist and pay only for the consultations and medications you need, without committing to a monthly or quarterly subscription.

If your chosen dermatologist has not reviewed your consultation in 7 days, the money will be automatically released back into your bank account, you don’t need to do anything.

If you are new to Miiskin or telemedicine in general, we have created a New to Miiskin page where you can learn more about what is Miiskin, how does it work, who are the dermatologists in the Miiskin network and what type of medication you can get.

Preparing for an online consultation with a Miiskin dermatologist in advance can help you get a more accurate assessment and recommend the most appropriate treatment. Here are 8 tips to keep in mind before you submit your consultation:

• Take clear, well-lit photos of your skin concern from several angles
• Note when the concern first appeared and how it has changed over time
• Have a list of any medications, vitamins, and supplements you currently take
• Make a note of the skincare products you use and your usual routine
• Include any relevant personal or family medical history
• Mention any treatments you’ve already tried and how they worked for you
• Consider your treatment preferences, such as topical or oral medications and standard or compounded options
• Double-check your answers and photos before submitting your consultation

Dermatologists have up to 48 hours to respond to your consultation, although most reply much sooner. For example, the average response time from Miiskin dermatologists between July and September was just 18 hours.

Consultation requests submitted on Fridays, Saturdays, or Sundays may take, on average, an additional 12 hours to receive a response.

In the extremely rare event that a dermatologist does not complete the review within 7 days, your payment will be automatically refunded to your original payment card.

Click here to view individual dermatologist response times of the Miiskin dermatologists.

Yes. If your dermatologist requests additional images, you can upload them directly within the platform.

You can switch dermatologists directly from the app or web dashboard:

• Go to the Healthcare tab in the Miiskin app or Web Dashboard.
• Scroll to the bottom and select “Switch dermatologist.”
• Choose a different dermatologist licensed in your state.

Please note that your previous consultation information will not be automatically shared with your new dermatologist. We recommend informing them of any care you have already received so they have the full picture.

For any questions about your consultation, treatment plan, or prescription, your dermatologist is best placed to help you. You can contact them directly using the secure messaging feature in the app. To access it, open your consultation and select “Message provider.” This option becomes available once your consultation has been reviewed.

Please note that messaging is only available for follow-up questions about your current condition. For prescription renewals or a new skin concern, you will need to start a new consultation.

If your messaging period has expired, you can send a message for $25. For any other questions, please contact Miiskin Support at [email protected] and we will do our best to assist you. 

Most consultations are asynchronous (photo and questionnaire based), but some dermatologists may offer video follow-ups.

If the dermatologist believes an in-person visit is necessary, they will inform you and may recommend follow-up care locally. Your consultation will still be charged as this advice is considered medical care.

See the medication list for hair concerns and the medication list for skin concerns.

See the medication list often prescribed for skin problems.

When doing your online consultation, you will be asked to select a pharmacy where you want to buy your prescription. If you want a customized formula, select Foothills as your pharmacy. If you need standard medication, you can select a local pharmacy that is convenient for you.

Once your dermatologist issues your prescription, you can order your customized Foothills formula directly on Miiskin. Foothills will send you a payment link and once your payment is completed, they will send your medication for FREE with a 2-day UPS shipping.

View the full price list of hair loss medications available via Miiskin.

View the full price of prescription skin care available via Miiskin.

At the moment, you can only buy the following oral medications via Foothills:

• Spironolactone
• Minoxidil
• Finasteride
• Dutasteride
• Doxycycline

Once you place your order, Foothills Pharmacy will review your prescription and send you a payment link by email. Please check your spam folder if you do not receive it within 24 hours on a weekday. Once payment is completed, your medication will typically be compounded and dispatched within 48 business hours via UPS 2-day shipping. You will receive a tracking link once it has been shipped.

If you have questions about your order, payment, or shipping, you can contact Foothills Professional Pharmacy directly:

• Phone: 833-236-8080 (Mon – Fri, 9:00 AM – 5:30 PM MT)
• Email: [email protected]

Yes. Photon ePrescriptions is the system used to send electronic prescriptions to standard pharmacies. If your dermatologist has issued a prescription for a local or online pharmacy, you may receive a text from Photon with instructions to access it.

In some cases, mobile carriers may block or filter the SMS message as spam. Try sending a text message to Photon ePrescription Support at 513-866-3212 first, as this often helps resolve the issue. If you still have not received your prescription text after 24 hours on a weekday, please contact Miiskin Support at [email protected] and we will look into it for you. 

You may benefit from a customized formula if your skin concerns require a more tailored approach, such as specific combinations of active ingredients, unique strengths, or formulations not available in standard prescriptions.

Your dermatologist will make a recommendation, but customized compounds are usually used for conditions like acne, rosacea, hyperpigmentation, melasma, or aging skin to simplify your skincare routine. If your needs can be met with widely available oral or topical medications, a standard prescription is typically sufficient.

There are only three dermatologists in the Miiskin network that can prescribe isotretinoin (Accutane) Dr. Anne Allen, Dr. Anna Chacon and Dr. Ryan Trowbridge.

No. You cannot get a prescription for biologic medication via Miiskin as they require an in-person consultation.

Yes. You can select any local pharmacy for a standard prescription or Foothills if you wish a customized formula for your skin.

Yes. Since you will work with the same dermatologist every time, they will adjust your customized formula or your treatment plan as you need it.

Your dermatologist can diagnose and treat many common skin concerns including acne, rosacea, eczema, psoriasis, hair loss, fungal infections, cold sores, genital warts, skin rashes and many other dermatological conditions.

You can message your dermatologist for two to three days after receiving your plan. After that, new questions cost $25 per message.

Miiskin complies with HIPAA and GDPR regulations. Images are encrypted and securely stored separately from your normal camera roll.

Yes. You can request account and data deletion by emailing [email protected]

No, Miiskin does not sell or share personal health information for advertising or unrelated purposes.

Yes. All messages and photos are transmitted through encrypted channels.

• For more information on cancelling and changing your Google Play subscriptions please visit: https://support.google.com/googleplay/answer/7018481
• For more information on cancelling subscriptions through Apple please visit: https://support.apple.com/HT202039
• If you signed up to a subscription directly on the Miiskin Website, please contact [email protected] to cancel.

Please contact us at [email protected] with your registered email address. We will then take care of the deletion of the account for you.

You can update your profile information within the app or web interface after you have logged in.

Try resetting your password using the “Forgot Password” link.