
Terms of Service
Terms of Service
Miiskin Group ApS — Effective October 23th, 2026 for patients registered before September 18th, 2026, and upon registration for patients registered after the date.
1 General; Acceptance of Terms
1.1 The Miiskin App and corresponding online service found on www.miiskin.com (the “Platform”) are owned and operated by Miiskin Group ApS (“Miiskin”), a company registered in Denmark at Østerfælled Torv 4, 2100 København Ø, Denmark. You can reach us at [email protected].
1.2 By using the services available on or from the Platform (“Services”) in any way, you are agreeing to comply with and be bound by these Terms of Service and Use as well as our Privacy Policy and all rules, policies and disclaimers posted on the Platform or about which you are notified (collectively “Terms”).
1.3 Your compliance with these Terms is a condition for your use of the Services, which relate to Users, being private individuals using the Platform for their own purposes or on behalf of a child for whom they hold legal authority. The Terms do not apply for use by a company, a clinic, a practice, or any other organization. If you do not agree with all the Terms, do not use the Platform or Services. If you are a medical practice, a clinic, an employer, an insurer, a research organization, or any other business, and you want to use the Platform in connection with your business, these Terms do not apply to you and do not give you the right to do so; such use is available only under a separate written agreement with Miiskin. If you access the Platform on behalf of an organization without such an agreement, you have no license to do so.
1.4 Please review all the Terms carefully before using the Platform or Services.
2 Definitions
2.1 In the Terms, “User,” “you” and “your” refer to the individual that uses the Services in a personal capacity, and not to any company or organization. “Miiskin” “we,” “us” and “our” refer to Miiskin Group ApS, the Danish company that operates the Platform. “Party” or “Parties” shall refer to each of the User and/or Miiskin separately or jointly. Everyone who uses the Platform is a User. You become a patient when you request a Consultation, and you are the patient of the dermatologist you choose, not of Miiskin. Miiskin does not practice medicine and has no patients. Where these Terms say “patient”, they mean a User in that clinical relationship with their dermatologist.
2.2 These Terms use four further terms. They mean the same here as they do in the Privacy Policy and in Miiskin’s agreement with your dermatologist.
2.3 The “Platform” means the software, systems, interfaces and infrastructure Miiskin makes available. The Platform is Miiskin’s property.
2.4 A “Consultation” means a request you submit through the Platform to a board-certified dermatologist you have chosen, that dermatologist’s review of the information and images you submit, and their response to you. It includes any assessment, diagnosis, treatment plan, prescription, clinical documentation and follow-up messaging within any period included in the price. A Consultation is the practice of medicine by that dermatologist.
2.5 “Patient Data” means all information and images you submit to, or generate through, your own account, whether or not you also submit them to a Consultation. Patient Data is yours, whether or not you have ever had a Consultation. You may permit any person to use your Patient Data, including an image that also forms part of your Consultation Record.
2.6 Your “Consultation Record” means the Patient Data you submit to a Consultation, together with the clinical content your dermatologist creates. The Consultation Record is your medical record. Your dermatologist authors it and their practice owns it, and Miiskin holds it on the practice’s behalf.
Patient Data and your Consultation Record are not stored separately. Patient Data you submit to a Consultation remains Patient Data and remains yours, and at the same time forms part of your Consultation Record. Submitting it adds an obligation to keep it; it does not transfer ownership and it does not limit what you may permit. You may delete Patient Data that does not form part of a Consultation Record at any time. Patient Data that forms part of a Consultation Record cannot be deleted or altered while your dermatologist’s obligation to retain the record continues. That obligation runs for at least ten (10) years from your most recent Consultation, and longer if the patient was a minor at the time of treatment.
2.7 Your account holds both kinds of information together. They are not stored separately; they are separated logically, and the nature of the information determines which it is. Once information forms part of your Consultation Record it remains part of it, and adding to, changing or removing other information in your account afterwards does not change that. Miiskin acts in two capacities at the same time. For Patient Data that does not form part of a Consultation Record, Miiskin is responsible for that information in its own right. For a Consultation Record, your dermatologist’s practice is responsible for it as the health care provider and Miiskin holds it on their behalf.
3 The Services
3.1 The Services have two parts. The first is self-monitoring: you upload images of your skin and moles, keep them, and compare them over time. This is available wherever the Platform is offered. The second is a tele-dermatology consultation with a board-certified dermatologist, which is available in the United States and in Mexico only. Miiskin does not practice medicine, is not a medical practice, and does not employ dermatologists. Miiskin does not provide medical advice, care, diagnosis, or treatment. Patients using self-monitoring should contact a dermatologist or other physician directly for all questions concerning their medical care.
Where you decide to pursue a dermatology Consultation through Miiskin, the dermatologist who treats you is an independent practitioner who is not employed by Miiskin. They are responsible for your care and for everything they write. Miiskin provides the Platform through which the Consultation takes place, and holds the resulting medical record on the dermatologist’s behalf.
3.2 A family account lets you keep images for members of your household alongside your own, for self-monitoring. It allows a User to create separate subfolders under that User profile to upload images of the User’s spouse, children and other members of the family household. Such subfolders will not create new individual users, and the images must be uploaded on an anonymous basis, stating only the gender and year of birth of the particular family member for the purpose of the Services. By creating a family account and uploading images of a spouse, child, or other household member, you represent and warrant that you have obtained the prior consent from the spouse, children, or other members of your household. A family account is for self-monitoring only. A Consultation cannot be requested through a family subfolder, because a Consultation requires the patient to be identified. A Consultation for a child is submitted as described in Section 7.
3.3 If a spouse or another member of your household wants to share information with a dermatologist, or to have a Consultation, that person needs their own account. Accounts are only available for users age 18 years or older.
3.4 Our Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on our Services. If you believe you are experiencing an emergency, call 9-1-1 (or the corresponding telephone number for medical emergencies in your country) immediately.
3.5 Physical location at time of consultation. Your dermatologist must be licensed to practice in the state where you are physically located. When you set up your account you tell us your home state, and we show you dermatologists licensed there. Before each Consultation you will be asked to confirm which state you are in. You need to answer accurately.
If you are somewhere other than your home state when you start your Consultation, you must choose a dermatologist licensed in the state you are in. We show you which states each dermatologist is licensed in, so you can see this before you choose. It is worth choosing someone licensed both where you are now and where you live, so that the same dermatologist can continue to treat you once you are home. Alternatively, choose a dermatologist licensed in your home state and submit your request once you are back there.
The state you confirm when you submit and pay for a Consultation governs that Consultation and everything that follows from it, including any questions and answers between you and your dermatologist, your treatment plan, and any prescription. If you travel after you have submitted, the Consultation continues.
If you have moved rather than traveled, update your home state in your account settings. You will be guided to select a different dermatologist, if your previous one is not licensed where you now live. If you are in doubt, contact [email protected].
If you travel after your first Consultation. Once a dermatologist has treated you, they can usually continue to care for you for the same condition while you are temporarily in another state, including a follow-up Consultation, an adjustment to your treatment, or a prescription renewal. That is so whether or not they are licensed where you happen to be, because you already have an established relationship with them and they hold your history.
If you move permanently rather than traveling, this does not apply. Two additional limits apply. Your dermatologist decides whether they can gather enough information, while you are away, to treat you to the standard they would apply in person; if they cannot, they will tell you. And if something new has come up that is not the condition they have been treating, they may direct you to seek care where you are, because a new problem is a new consultation and needs a dermatologist licensed in the state you are in.
3.6 Your dermatologist decides what treatment is appropriate, using their own clinical judgment. Paying for a Consultation buys you a dermatologist’s review and response for one clinical problem. It does not buy a diagnosis you have asked for, a prescription, a particular medicine, or a particular dose. Asynchronous review works by your dermatologist assessing a defined problem from the history and images you submit for it, so a submission covering several unrelated problems cannot be assessed safely or accurately. If you have more than one concern, submit a separate Consultation for each, and your dermatologist will tell you if something you raise needs its own Consultation. Findings that form part of the same clinical picture are part of the same Consultation, and that is for your dermatologist to judge. Your dermatologist may recommend something other than what you requested, may recommend an over-the-counter treatment or a change to your skin care, may ask you for more information, or may advise you to be seen in person. The fee is for the Consultation, and it is payable whichever of those happens.
3.7 Consent to be treated this way. Before your first Consultation you will be asked to confirm that you have read and understood this Section and that you consent to being treated by tele-dermatology. This confirmation is given to Miiskin and concerns your use of the Platform. It is not the same as the consent your dermatologist asks you for, which is dealt with below. The Platform records the confirmations you give and when you gave them.
3.7.1 What tele-dermatology is. Tele-dermatology is the delivery of medical care where you and your dermatologist are not in the same place. It includes review of your medical history and the answers you give, review of the images you submit, questions and answers between you, a diagnosis or differential diagnosis, a treatment plan and prescription if relevant, and the possibility to exchange messages in the included messaging period, as described in the clause headed Asking questions after your treatment plan.
3.7.2 Image quality. Your dermatologist works from the images you submit, so image quality matters. Follow the instructions in the Platform when you take your photographs: they cover lighting, distance, focus and what to include. If an image is not clear enough for your dermatologist to assess your skin, they will ask you for new ones, and the Platform will tell you what to change. If images of sufficient quality still cannot be obtained, your dermatologist may conclude that a Consultation is not possible this way and will tell you to be seen in person.
3.7.3 Other limits. Tele-dermatology cannot do everything. Some conditions need an in-person examination, a biopsy, laboratory testing, a procedure, or urgent care, none of which can be provided through the Platform. The information you give may be incomplete or insufficient for a proper assessment. Technical failures or connection problems may delay assessment, treatment or follow-up. And despite the security measures Miiskin uses, electronic communication can never be completely secure.
3.7.4 What you confirm. By going ahead you confirm that you understand the nature, benefits and limits of tele-dermatology; that it is not suitable for every condition; that your dermatologist may decide it is not suitable for you and may tell you to be seen in person, seek urgent care, or see a specialist; that no diagnosis, prescription, treatment or outcome is guaranteed; that you remain responsible for seeking emergency care when you need it and for following the advice you are given; that the information you provide is accurate and complete so far as you know; that the consultation fee is payable regardless of the outcome; and that you have read Miiskin’s Privacy Information.
3.7.5 Your dermatologist’s own consent. Separately from what you confirm to Miiskin, the practice you choose is required to ask for your consent to their provision of tele-dermatology services to you. They must ask each patient individually, and before treating you. That consent is between you and the practice, it covers their care of you rather than your use of the Platform, and the law of the state you are in determines what it must contain. Your dermatologist is responsible for obtaining it, for keeping a record of it, and for telling you what it covers. Miiskin does not give that consent on its own behalf. Where Miiskin presents a consent through the Platform for your dermatologist, it records what you give and makes that record available to them. If you have a question about what you are being asked to agree to, ask your dermatologist.
3.7.6 Withdrawing. You can withdraw your consent to be treated this way at any time by telling your dermatologist or writing to [email protected]. Withdrawal takes effect when it is received and does not undo anything already done in reliance on your consent. Withdrawing does not delete your medical record, which your dermatologist is required to keep. Miiskin may rely on and enforce the confirmations you give under this Section.
3.8 A Consultation is provided by the dermatologist, not by Miiskin. Miiskin is not responsible for whether a dermatologist accepts your request, how long they take to respond, whether they respond at all, what they conclude, what they prescribe or decline to prescribe, or the quality, safety or outcome of their care. Those are matters between you and the dermatologist, and any claim about them lies against them and not against Miiskin. Miiskin does not select your dermatologist for you, does not review or approve what they write, and does not supervise how they practice.
3.9 What Miiskin is responsible for is the Platform: making it available, passing what you submit to the dermatologist you chose and their response back to you, and handling your information as described in these Terms and the Privacy Policy. Any response time Miiskin publishes, whether on our website, in the app or in marketing, is an estimate based on past activity and is not a commitment that your Consultation will be answered within it.
3.10 Asking questions after your treatment plan. Once your dermatologist has given you a treatment plan, you can ask them questions about it through the Platform for a period included in the price you paid. Each practice decides the length of that period for itself, so it differs between them. It runs for not less than two (2) days and not more than seven (7) days; seven days is what Miiskin recommends. The period that applies to your Consultation is shown to you when your treatment plan is issued. After the included period ends, a new question, a change in your condition, or anything your dermatologist has not already assessed needs a follow-up Consultation, which is charged separately. Your dermatologist may also ask you to open a follow-up Consultation within the included period if what you raise needs a fresh assessment rather than an answer about the plan they have already given you.
4 Prescriptions and Pharmacies
4.1 You choose your pharmacy when you set up your account, before you request a Consultation, and you may change it at any time in your account settings, including after a Consultation has been submitted. Your dermatologist decides what to prescribe without reference to your choice. Miiskin does not select a pharmacy for you, does not recommend one, does not ask you to reconsider your choice, and does not present a pharmacy to you at the point a prescription is written. Some pharmacies are connected to the Platform so that a prescription can be sent to them electronically, and Miiskin currently has a connection of this kind with Foothills Pharmacy. Other pharmacies can be found through the prescribing service. A connected pharmacy pays Miiskin a technology access fee for that connection. That fee is charged on the same basis to every connected pharmacy, is payable whether or not any prescription is filled, and no fee Miiskin receives depends on which pharmacy you choose or on what your dermatologist prescribes.
4.2 Only your dermatologist can issue a prescription, and only they sign it, personally and using their own credentials. No one else at their practice, and no one at Miiskin, can write, sign or change a prescription for you. Staff at the practice may prepare or send one once your dermatologist has decided what to prescribe, but the decision and the signature are the dermatologist’s.
4.3 Where your dermatologist issues a prescription, Miiskin transmits it to an electronic prescribing service, which sends it to the pharmacy you have chosen. Dispensing and delivery of medicine are arranged directly between you and that pharmacy, outside the Platform and on that pharmacy’s own terms and privacy notice.
4.4 Miiskin is not a pharmacy, does not dispense, prepare or compound medicine, and is not responsible for what a pharmacy dispenses, for delay, substitution or non-supply, or for how a pharmacy handles your information. A question about your medicine is for your dermatologist or your pharmacist.
4.5 If you are in Mexico, a prescription must meet the Mexican requirements, and a pharmacy will not dispense against one that does not meet them.
5 Sharing Your Information with a Dermatologist
5.1 Any dermatologist practice that provides Consultations through the Platform contracts with Miiskin under a separate Platform Access Agreement. Nothing in these Terms alters that agreement, and nothing in that agreement gives Miiskin any right to practice medicine. You can choose to share images and information from your account with a dermatologist. You choose which dermatologist, and nothing is shared until you do. Sharing your information with a dermatologist is not a Consultation and is not a medical evaluation or visit. The dermatologist is under no obligation to review what you send, to respond to it, or to treat you.
5.2 When you share information with a provider in this way, the dermatologist decides what to do with it. They may decline to review images that are unclear, that are not suitable for review in this form, or that are outside what they offer. Additional terms or a fee may apply, and we will tell you before either does.
5.3 Once a dermatologist receives your information, that dermatologist is responsible for it, their own privacy notice applies, and their own record-keeping rules govern how long they keep it. Where Miiskin holds information on a dermatologist’s behalf, it does so under a written agreement with that dermatologist, and where that agreement and these Terms differ, that agreement governs what Miiskin may do with the information.
6 Privacy Policy
6.1 Services shall be governed by the Privacy Policy, which is hereby incorporated and made part of these Terms.
6.2 When you open your account we ask whether you would like to receive information, surveys and product assessments that Miiskin identifies as relevant to you. You may say no, and you may change your mind at any time, without affecting your account or your use of the Platform. Where your medical record would be involved, we ask for that permission separately, as described in the Privacy Policy.
7 Account Holders; Consultations for a Minor
7.1 By using the Services, you represent and warrant that you are at least eighteen (18) years old and able to form legally binding contracts. If you are under the age of eighteen (18), please do not attempt to use the Services or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of eighteen (18), we will promptly delete that information. If you believe we have collected personal information from someone under the age of eighteen (18), please Contact Us. An adult may open an account and submit a Consultation on behalf of a child for whom that adult holds legal authority as a parent or legal guardian. In that case the adult is the account holder, the child is not a user of the Platform, and by submitting the Consultation the adult confirms that they hold that authority and accepts these Terms on their own behalf. This is separate from the family account described in Section 3, which is for self-monitoring only.
7.2 Someone helping you use the Platform. You may authorize another adult — a family member, a caregiver, a guardian, or someone holding a power of attorney — to use the Platform on your behalf. Tell Miiskin at [email protected] who they are and what you want them to be able to do. A person you authorize may see your account, your images, your Consultation Record and your payment information, to the extent you have allowed. Authorizing someone does not transfer your account to them, and you remain responsible for what is done under it. You can change or withdraw an authorization at any time. Miiskin may ask for evidence of authority before granting access, and may refuse, limit or withdraw it where the law requires, where your dermatologist considers it clinically inappropriate, or where Miiskin has reason to believe it is not what you want. If you are acting for someone else, you confirm that you have their authority or a lawful basis to act, and that you will use the account only for their benefit.
8 Ownership of the Platform
8.1 The Platform, and everything in it other than your own content, belongs to Miiskin or to those who have licensed it to Miiskin. That includes the software, the design, the text and graphics, the databases, the know-how behind it, and the Miiskin name and logo. Nothing in these Terms transfers any of it to you.
8.2 You may use the Platform for your own personal, non-commercial purposes. You must not copy, reproduce, distribute, modify, adapt, reverse engineer, republish, sell or license any part of it, use it to provide a service to anyone else, frame it or deep-link into it, or remove any notice of ownership. If you do any of these things your right to use the Platform ends immediately, you must destroy any copies you hold, and Miiskin may pursue any remedy available to it.
8.3 You own the images and other content you create. Taking a photograph does not change that, and sharing it with a dermatologist does not transfer it to anyone.
8.4 Control differs, but ownership does not. Patient Data is yours. Where it does not form part of a Consultation Record it is also yours to change or delete at any time, and where it does form part of a record you still own it and may still permit others to use it. Where a copy of your content forms part of your Consultation Record, that record is your dermatologist’s record of your care. They are required by law to keep it, and neither you nor Miiskin can alter or remove it. You continue to own the underlying image; what you cannot do is take it out of the record.
8.5 To provide the Services, Miiskin needs your permission to handle your content. You grant Miiskin a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, copy, back up, transmit, adapt in format and display your content, and to make it available to a dermatologist you choose, for the purposes of providing the Services to you, keeping the Platform secure and working, and meeting Miiskin’s legal and contractual obligations. This license applies whether your content is Patient Data or forms part of a Consultation Record. Miiskin may also use your content to improve the Platform, on the terms and within the limits set out in the Section headed Improving the Platform.
8.6 The license lasts as long as Miiskin holds the content, and ends when the content is deleted, except that it continues for content Miiskin must keep by law or on a dermatologist’s behalf. Where you have been asked for, and have given, a separate permission for a particular use of your content, that permission governs that use and you can withdraw it at any time.
8.7 You must only upload content that is yours, or that you are entitled to upload. You must not upload images of another person unless you hold that person’s consent or legal authority, and you must not upload anything that is unlawful, that infringes someone else’s rights, or that is obscene, abusive, or intended to harass. We may remove content that breaches this Section, and if we do we will tell you why and how to challenge the decision.
8.8 If you send us a suggestion, idea, or comment about the Platform, you agree we may use it without restriction and without owing you anything for it. Please do not send us anything you consider confidential.
9 Access to the Services, Security, and Restrictions
9.1 You must not interfere with the Platform or with anyone else’s use of it. In particular you must not try to access data or an account that is not yours, probe or test the security of the Platform or any connected network, interfere with service to any user or system, send unsolicited messages or malicious code, or forge any header or identifier. You must not use a scraper, crawler, spider, robot, automated agent, script, artificial intelligence system, machine-learning system, data-harvesting tool, or any other automated means to access, copy, extract, index, monitor or store anything on the Platform, or to train, develop or improve any model or system. Interfering with a system or network in these ways can be a civil and a criminal matter, and Miiskin will investigate and may involve and cooperate with law enforcement.
9.2 We protect the Platform with the security measures described in the Privacy Policy, but no system is completely secure and we cannot guarantee that information will never be intercepted or accessed without authority. Where the Platform lets you share your images and information with someone else, you decide who receives them, and once you have shared them Miiskin has no control over what that person does with them.
10 Your Account
10.1 You agree to: (a) provide true, accurate, current, and complete information when registering to use the Platform and establishing your account (“Registration Information”) and (b) maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account.
10.2 You sign in using a link Miiskin sends to the email address on your account. Miiskin does not use passwords. Anyone with access to that email account can sign in to yours, so keep your email account secure and tell Miiskin at [email protected] if you think someone else has access to it. Keep the email address on your account current: if you lose access to it, you may lose access to your account and to the information in it. Do not let anyone else use a sign-in link sent to you. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Platform may be revoked by Miiskin at any time with or without cause. You agree to defend, indemnify, and hold Miiskin harmless from and against all third party claims, damages, and expenses (including reasonable attorneys’ fees) against or incurred by arising out of your breach of these Terms or violation of applicable law, your use or access of the Platform, or access by anyone accessing the Platform using your user ID and password.
10.3 You can close your account at any time, in your account settings or by contacting [email protected]. When you close it, your access ends. Patient Data is dealt with as described in the Privacy Policy, which sets out how long it is kept and how to have it deleted sooner, and you may ask us to delete it at any time. A medical record created by a Consultation is not deleted, because your dermatologist is required by law to keep it. Closing your account does not entitle you to a refund of a Consultation that has already been delivered.
10.4 Miiskin may suspend or close your account if you breach these Terms; if you use the Platform unlawfully or to harm another person; if you submit information about someone else without their permission; if payment fails or is reversed; if your account is compromised or is being used by someone else; if Miiskin reasonably believes suspension is necessary to protect you, another patient, or the Platform; or if Miiskin is required to by law. Suspension does not affect your medical record, which your dermatologist continues to hold. If we suspend or close your account, we will tell you why, unless the law prevents us. You can ask us to look at the decision again by contacting [email protected], and a person who was not involved in the original decision will review it. If you have an open Consultation when we act, we will not cut it off without first allowing your dermatologist to complete it, unless we are required to act immediately.
11 Improving the Platform
11.1 Miiskin develops and improves the Platform and the software behind it. It learns from two things: the images and other content you upload, and the way the Platform is actually used. The second includes how people move through the Platform, which features are used and how often, how long steps take, how quickly Consultations are answered, where people stop or run into difficulty, error and performance data, the device and software you use, and the support questions and problems people report. For these purposes the license in the Section headed Ownership of the Platform extends to analyzing your content, and Miiskin may in addition collect and use information about your use of the Platform, in each case to develop, test, train and validate the Platform, its features and the software and models used in it, and to carry out internal research, analysis and quality assurance. Information about how the Platform is used is not clinical content and does not form part of your medical record.
11.2 Where an image shows part of a face, Miiskin may use such images for internal training. Miiskin never shares an identifiable image with a third party without your consent. This Section concerns training only; use in a campaign is dealt with separately below. Miiskin does not attempt to re-identify any image used for training, and does not permit anyone else to do so.
11.3 Where content forms part of your Consultation Record, Miiskin may use it for these purposes once it has been de-identified, and in identifiable form only where you have given a separate permission and Miiskin’s agreement with your dermatologist allows it. You can withdraw that permission at any time, by writing to [email protected] or in your account settings. It applies to future use, since a model already trained cannot be untrained, and withdrawing affects nothing else.
11.4 Miiskin does not sell your content, does not share it in identifiable form with anyone for their own purposes, and does not use it in advertising or promotional material except where you have given a separate written permission for that specific use. That permission is not part of these Terms. You do not have to give it, refusing changes nothing about your care or your use of the Platform, and you can withdraw it at any time, though withdrawal applies to future use and cannot recall material already published. Anything Miiskin has already produced in de-identified or aggregated form is not traceable to you and is not affected if you later delete your content.
11.5 These limits apply to every use Miiskin makes of your images, however that use arises, including under any agreement between Miiskin and your dermatologist and under our Privacy Policy. Where any other document describes how Miiskin may use your images, it is subject to this Section, and if it appears to allow more, this Section governs.
From time to time Miiskin may invite you to take part in a campaign in which your images and your story are published, such as on social media or on our website. Taking part is entirely voluntary and is never a condition of your care. If you take part, you choose which images to supply, you sign a separate written permission covering that campaign, and you may be paid for it. You can withdraw your permission at any time; withdrawal stops further publication but cannot recall material already published, and once published, material may be copied or shared by others beyond Miiskin’s control. Campaigns are open to adults only.
12 Fees and Payment
12.1 Who receives your payment depends on what you are paying for. (a) Consultations (United States and Mexico only). The price of a Consultation is set by the dermatologist, not by Miiskin, and is shown to you before you pay. When you pay for a Consultation, you are paying the dermatologist’s practice. That practice is the merchant of record and receives the full amount you pay. Payment is taken through the Platform’s payment provider and settled to practice. Miiskin does not receive, hold, or take a share of what you pay for a Consultation. Miiskin is paid separately by the practice for use of the Platform, and that fee is a fixed amount that does not depend on what you pay or on what is prescribed. In Mexico the dermatologist’s practice is likewise the merchant of record, and prices are shown and charged in Mexican pesos. (b) Miiskin services. Where you pay Miiskin for a Miiskin service, you are paying Miiskin Group ApS, which is the merchant of record for that payment and receives it directly. A recurring subscription, where offered, relates to the self-monitoring features of the Miiskin app. Consultations are not sold on a subscription through Miiskin and are paid for one at a time. (c) Medication. If a prescription is issued, you pay the pharmacy you choose directly. Miiskin is not a pharmacy, does not sell or dispense medication, and receives no part of what you pay for it. Where you have been referred to Miiskin by a health plan, hospital or other organization, that organization pays for the Consultation and you pay only the amount your benefit requires, such as a co-pay. The amount you owe is shown to you before you pay. (d) Ongoing care arranged directly with your dermatologist. Where you and your dermatologist agree, during or after a Consultation, to continue on an ongoing care arrangement, that arrangement is between you and the dermatologist’s practice. The practice sets its own terms and its own price and bills you directly, outside the Platform. Miiskin is not a party to it, does not set or receive any part of what you pay for it, and cannot start, change or cancel it. To change or end it, contact your dermatologist’s practice.
12.2 A Consultation is paid for before it begins. You can cancel it and receive a full refund at any time up to the point your dermatologist begins reviewing and working on your case. To cancel, write to [email protected] and say you want to cancel. Miiskin cannot see your dermatologist’s workflow and does not know when review begins, but we will notify the dermatologist and request that they do not initiate the Consultation. If work has not started, your Consultation is canceled and you are refunded in full. If the dermatologist has started reviewing the case, the Consultation will be delivered as requested and paid for. The sooner you write the more likely it is that review has not begun. If your dermatologist declines your case before reviewing it, or the Consultation cannot proceed for a reason that is not your fault, you will be refunded in full. If your dermatologist reviews what you have submitted and then concludes that this is not the right way to treat you, then it is still a Consultation and the fee is payable, as described in the Section headed The Services. Once a dermatologist has begun reviewing your case, the Consultation has been delivered and the fee is not refundable, whether or not a prescription is issued and whether or not the outcome is the one you hoped for. This does not affect any right you have under the law of your state. Because the dermatologist’s practice receives your payment for a Consultation, a refund of a Consultation fee is issued by that practice. If you ask Miiskin, we will pass the request to them and help where we can, but the decision and the refund are theirs.
12.3 If you are in the United States and you are not using insurance to pay for a Consultation, you are entitled to a good faith estimate of what the Consultation will cost before it begins. The price shown to you before you pay is that estimate. If you are charged substantially more than the estimate, you may be able to dispute the bill.
12.4 If you are in the United States, fees are quoted in US Dollars. If you are outside the United States, fees are quoted in the currency shown to you before you pay. Prices for Consultations are set by each dermatologist independently, not by Miiskin, and differ between dermatologists. Any price shown on miiskin.com or in our marketing is an indication of the range, not a quotation. The price that applies to you is the one shown on the profile of the dermatologist you choose, and again in the Platform before you authorize payment. That is the price you pay. Where a service is subject to sales or other tax, the amount is shown before you pay.
12.5 If you are outside the United States, fees for Miiskin services are quoted including any Danish VAT that applies, and any further VAT or equivalent tax due in the country where you live will be shown to you before you accept the payment. If you are in the United States, any sales or other tax that applies is shown to you before you pay; a Consultation fee is set and charged by the dermatologist’s practice, and any tax on it is that practice’s responsibility.
12.6 Some of the functionality or access to our Services may have fees associated with them, making them a Paid Service. You will have the opportunity to review and accept the fees that you will be charged before using a Paid Service. The applicable fee may be a one-off payment or it may be a periodic fee (subscription). All fees are paid in advance and are drawn from your selected payment method upon your acceptance of a Paid Service. If you enter into a subscription with us, you will be asked to accept that your right to withdraw is waived as your access will commence right after you have paid.
12.7 You may be entitled to a free trial for a Paid Service for the nominated period. You may be required to select and enter your payment method in order to register for a free trial or purchase it though the applicable app store, where separate terms may apply.
12.8 Before you sign up for a subscription or a free trial that converts into one, we will tell you clearly what you will be charged, how often, and when the first charge falls due, and we will ask you to agree to it separately from anything else. At the end of a free trial the Paid Service begins and your selected payment method is charged, unless you canceled before the trial ended. We will send you a reminder before a free trial converts. You cancel a trial period by logging into your account or by logging into your app store account, and cancel the subscription for the Paid Service in question.
12.9 Any subscription you subscribe to will continue unless and until you cancel your subscription, or we terminate it. You must cancel your subscription before it renews in order to avoid billing for the next periods (month, quarter or year) subscription fee. A recurring Paid Service, where offered, relates to the self-monitoring features of the app. You can cancel it at any time in your account settings or through the in-app support function, by the same means and with no more steps than it took to sign up, and cancellation takes effect at the end of the period you have already paid for. We will not make you call us, write to us, or speak to anyone in order to cancel. A Consultation does not recur, and canceling one is dealt with in the Section above. An ongoing care arrangement agreed directly with your dermatologist is not a Miiskin subscription; it is dealt with in the Section headed Who receives your payment, and to change or end it you contact your dermatologist’s practice. For any question about it, you may also write to [email protected].
12.10 You accept that functionality may be turned into a paid service with a reasonable notice that will not be less than three (3) months.
12.11 You also accept that functionality may be taken down or changed with a reasonable notice.
13 Where You Are
13.1 The Services may not be available in your country or state. Accessing the Platform or Services from jurisdictions where content is illegal, or where we do not offer the Platform or Services, is prohibited.
13.2 If you are in the United States. Consultations are available only as described in Section 3.1. If you have a complaint you cannot resolve with us, you may contact the consumer protection authority in your state.
13.3 If you are in Mexico. Consultations are available as described in Section 3, and are provided by dermatologists licensed to practice in Mexico. Your clinical record is kept in accordance with Mexican requirements for clinical records, and you are entitled to a clinical summary of your care. If you have a complaint you cannot resolve with us, you may contact the Procuraduría Federal del Consumidor (PROFECO), and a complaint about medical care may be taken to the Comisión Nacional de Arbitraje Médico (CONAMED).
13.4 If you are outside the United States and Mexico. The Platform is available for self-monitoring only. Consultations are not offered, and nothing in these Terms should be read as offering them.
13.5 If you are a consumer in the European Union or the United Kingdom, additional rights apply to you, and they are set out in the European Annex to these Terms. They cover your right to cancel a paid service within fourteen (14) days, how to report content you believe is illegal, and how to challenge a decision to remove your content or restrict your account. Consultations are not offered outside the United States and Mexico, so those rights concern Miiskin’s own paid services and your use of the Platform for self-monitoring.
14 Exclusion of Warranties and Liability
14.1 You are responsible for your use of the Platform. We do not warrant that it will always be available, that it will be uninterrupted or error-free, that defects will be corrected, or that it is free of viruses or other harmful components. We try to keep the Platform accurate and complete, but it may contain errors, and we may correct or change it at any time without notice. Miiskin has no responsibility for content posted to the Platform by any unaffiliated third party.
14.2 You are solely responsible for having your skin properly examined by a qualified dermatologist or other physician. Self-monitoring is not a diagnosis, and we do not offer advice on any skin condition or render any medical treatment. If you self-monitor, you are responsible for uploading images at the intervals you need; any reminder we offer is a convenience and should not be relied on. For a Consultation, the dermatologist is responsible for your care, as set out in Section 3.
14.3 THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, TITLE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION YOU OBTAIN FROM MIISKIN OR THROUGH THE SERVICES CREATES ANY WARRANTY. MIISKIN IS NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICES, OR BY ANY INTERRUPTION, DELAY, DEFECT OR ERROR IN THEM. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, AND WHERE THAT IS SO THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED.
14.4 We make no representations whatsoever about any other website that you may access through the Platform. When you access a non-Miiskin website, please understand that it is independent from us, and that we have no control over the content on that website. In addition, a link to a non-Miiskin website does not mean that we endorse or accept any responsibility for the content, or the use, of the linked website. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party websites linked to the Platform, you do this entirely at your own risk.
14.5 Miiskin uses commercially reasonable technology to make the Platform work, but the speed, quality and reliability of internet connections, mobile networks, devices, operating systems and app stores are outside Miiskin’s control. Miiskin is not responsible for delay, interruption, failure or degraded performance caused by your network, your device, your carrier, your app store, or anything else beyond its reasonable control. If a technical problem prevents your Consultation from proceeding, the position on refunds is in the Section headed Fees and Payment.
15 Indemnification
15.1 You agree to defend, indemnify, and hold Miiskin and its parents, subsidiaries, officers, directors, shareholders, employees, agents, joint venturers, consultants, successors and assigns harmless from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (i) your use or misuse of the Platform, Services, or any information posted on the Platform; (ii) your breach of the Terms of Use or Privacy Policy; (iii) the content or subject matter of any information you provide to Miiskin; or (iv) any negligent or wrongful act or omission by you in your use or misuse of the Platform, Services, or any information on the Platform, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct.
16 Limitation of Liability
16.1 IN NO EVENT SHALL MIISKIN, ITS PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, JOINT VENTURERS, CONSULTANTS, SUCCESSORS OR ASSIGNS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, PROFITS, DATA, USE, REVENUE OR OTHER ECONOMIC ADVANTAGE), ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, OR THE TERMS BASED ON ANY THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF DAMAGES SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THE SERVICES AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM, PLATFORM-RELATED SERVICES, SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE PLATFORM AND/OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM AGGREGATE LIABILITY OF MIISKIN AND OF OUR PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, JOINT VENTURERS, CONSULTANTS, SUCCESSORS OR ASSIGNS, TO YOU OR ANY THIRD PARTIES IS THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO MIISKIN IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (B) ONE THOUSAND FIVE HUNDRED US DOLLARS (USD 1,500). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
17 Electronic Communications
17.1 When you use the Platform or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by posting notices on the Platform or by other electronic means. You agree that (a) all agreements and consents can be signed electronically and (b) all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you do not provide this information in the manner requested within fourteen (14) days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of our Platform and Services until you provide the information to us as requested. Calls with our support team may be recorded or monitored for training and quality. If a call is being recorded we will tell you at the start of it, and if you would rather it was not recorded you can ask us to stop or to continue by message instead.
“Electronic notices, including notice of a data breach.” Miiskin is a digital service and we send messages by email, including notices required by law. This Section covers how notices required by law are sent. By ticking the box you agree that we, your dermatologist, and any organization involved in your care or in paying for it may send you notices to the email address on your account, including any notice that must be sent to you by law if there is a breach of your health information.
If you would rather receive notices by post, contact [email protected] and we will send them to you on paper instead, at no charge. You can change your mind at any time. If your email address stops working we will post notices to you. Your choice lasts until you change it.
You are asked to make this choice by a separate tick when you create your account. It is not part of accepting these Terms, and we record the choice you make, when you made it, and the version of these Terms in force at the time.
17.2 Transactional messages. These are the messages Miiskin needs to send to provide the Services: sign-in links, security and account notices, payment, refund and receipt notices, replies to your support requests, messages from your dermatologist, and notifications that a Consultation is ready or has been answered or that a prescription has been sent. Transactional messages are part of the Service. While your account is open you will continue to receive them by email and you cannot unsubscribe from them. You can stop them on the text channel as described below, but doing so means you will miss notifications about your care.
17.3 Marketing messages. From time to time Miiskin may send you newsletters, surveys, offers, invitations to take part in a campaign, and other information about Miiskin products and features that may be of interest to you. Every marketing email carries an unsubscribe link, and you can also write to [email protected]. Unsubscribing takes effect promptly and stops marketing messages only; it does not stop transactional messages.
17.4 Text messages. If you give us your mobile number, Miiskin may send you transactional text messages. Miiskin does not send marketing, promotional or recruitment text messages, and is not paid by anyone to send you a message. Message and data rates may apply. Reply STOP to any message to stop all text messages, and we will confirm. Because the text messages we send are transactional, stopping them means you will miss notifications about your care, including that a Consultation has been answered or a prescription has been sent.
17.5 Push notifications. Miiskin uses push notifications to send you notifications, such as reminders to follow up with your regular skin checks. You can manage your push notification preferences or deactivate these notifications at any time by turning off the notifications in the device settings of your mobile device. If you choose not to receive push notifications, then you will still receive in-app notifications within the mobile application.
17.6 Miiskin complies with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM Act”) and the Telephone Consumer Protection Act (“TCPA”). If you receive an email or text message from us that you believe does not comply, tell us at [email protected].
18 Right to Modify Terms
18.1 Miiskin may modify these Terms. Miiskin will post the revised Terms on the Platform at least thirty (30) days before they take effect. Where a change is major — meaning a change that materially reduces your rights, materially increases your obligations, or materially changes what the Services are or what they cost — Miiskin will also tell you by email at least thirty (30) days before it takes effect, using the email address on your account. That notice period applies to people who already have an account. Revised Terms apply immediately to anyone who opens an account after they are posted. Keep the email address on your account current so you receive the notice. For any other change, posting the revised Terms is sufficient notice. You should, therefore, periodically visit this page to review the current Terms, so you are aware of any such revisions to which you are bound.
18.2 If you do not accept the changes, your sole and exclusive remedy is to discontinue using the Platform and Services. Your continued use of the Platform and Services after revisions to these Terms shall constitute your agreement to the revised Terms.
18.3 Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages within the Platform.
19 Agreement; Assignment; Miscellaneous
19.1 The Terms constitute the complete and exclusive statement of the agreement between you and us. It supersedes any and all prior or contemporaneous agreement, oral or written, and any other communications, representations, warranties and understanding relating to the subject matter of the Terms. If there is a conflict between an oral or written representation of any Miiskin employee or agent and the Terms (other than modifications to the Terms executed in writing by the CEO or authorized-in-fact representative of Miiskin), the Terms will prevail.
19.2 If any provision(s) of the Terms is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the Parties and the other provisions shall remain in full force and effect. Miiskin’s failure to exercise or enforce any of the Terms shall not constitute a waiver of Miiskin’s right to exercise or enforce the Terms as to the same or another instance. Miiskin shall not be deemed to have waived any of its rights or remedies unless such waiver is in writing and signed by an officer of Miiskin. No delay or omission on the part of Miiskin in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies on future occasions.
19.3 Miiskin may assign the Terms to an affiliate, or in connection with a merger, reorganization, financing, change of control, or sale of the business to which the Terms relate, provided the party taking the assignment agrees to be bound by them. Miiskin will tell you before any such assignment takes effect. You may not assign the Terms to any other party for any reason. The section titles in the Terms are solely used for the convenience of the Parties and have no legal or contractual significance.
19.4 If you obtained the Miiskin app from the Apple App Store or Google Play, these Terms are between you and Miiskin and not with Apple or Google. Apple and Google have no obligation to provide support for the app and are not responsible for it, for any claim you may have about it, or for any third-party claim that it infringes intellectual property rights; those are matters for Miiskin. You confirm that you are not located in a country subject to a United States embargo or designated as supporting terrorism, and that you are not on any United States list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
19.5 If you believe content on the Platform infringes your copyright, write to our designated agent, Nikolaj Falstie-Jensen, Chief Technology Officer, Miiskin Group ApS, Østerfælled Torv 4, 2100 København Ø, Denmark, [email protected], with the information required by the Digital Millennium Copyright Act, including identification of the work, identification of the material you say infringes it, your contact details, a statement that you believe in good faith the use is not authorized, and a statement under penalty of perjury that your notice is accurate and that you are authorized to act. We may remove content and close the accounts of repeat infringers.
19.6 We aim to make the Platform usable by everyone, including people who use assistive technology. If you have difficulty using any part of it, contact [email protected] and we will help you and try to fix the problem.
19.7 We are not responsible for a failure or delay in providing the Services caused by something outside our reasonable control, including an act of God, war, civil unrest, a failure of a public telecommunications or power network, a cyberattack, or an act of government. This does not affect your right to a refund for a service we have not provided.
19.8 The following continue to apply after your account and these Terms come to an end: the Sections dealing with ownership of the Platform, exclusion of warranties, indemnification, limitation of liability, the miscellaneous provisions, and governing law and dispute resolution, and any other provision that by its nature is intended to continue, survive the end of your account and of these Terms.
20 Governing Law; Dispute Resolution
20.1 If you are in the United States, these Terms are governed by the law of the State of New York, without regard to its conflict of law rules, and nothing in these Terms deprives you of the protection of any law of the state in which you live that cannot be varied by agreement. If you are in Mexico, these Terms are governed by Mexican federal law, the courts of Mexico City have jurisdiction, and nothing in these Terms deprives you of the protection of Mexican consumer law, which cannot be varied by agreement. If you reside outside the United States and Mexico, these Terms are governed by Danish law, and the courts of Copenhagen, Denmark have jurisdiction, without depriving you of the protection of any law of the country in which you live that cannot be varied by agreement.
20.2 If you have a problem, contact us at [email protected] and we will try to resolve it. Most problems are resolved this way. Neither you nor Miiskin may begin arbitration until sixty (60) days after you or we have given written notice describing the problem and what would resolve it.
20.3 If you are in the United States and we cannot resolve a dispute under Section 20.2, you and Miiskin agree that the dispute will be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and its Consumer Minimum Standards of Procedural Fairness, before a single arbitrator, conducted in English. You may choose to have the arbitration held in the county where you live, by telephone, or on the documents alone. Miiskin will pay the arbitration fees for any claim you bring, other than the initial filing fee that JAMS requires you to pay. The arbitrator may award any relief a court could award on the same claim, and the award is final and may be entered as a judgment in any court with jurisdiction. Where twenty (20) or more claims of a similar nature are filed against Miiskin by or with the assistance of the same law firm or organization within a ninety (90) day period, those claims will be administered under the mass arbitration procedures of JAMS then in force. In that case the parties will select an initial group of no more than ten (10) claims to be heard first, five chosen by the claimants and five by Miiskin, and the remaining claims will be stayed until those are decided. After the initial group is decided, the parties will use those outcomes to try in good faith to resolve the remaining claims, with the help of a mediator appointed by JAMS. Any limitation period applicable to a stayed claim is suspended while it is stayed.
20.4 Either you or Miiskin may bring a claim in small claims court instead of arbitration, if it qualifies. Either of us may also ask a court for an injunction to stop misuse of the Platform, misuse of confidential information, or infringement of intellectual property, and either of us may ask a court to enforce an arbitration award. Nothing in this Section limits any claim you may have against a dermatologist, which is a matter between you and them.
20.5 Arbitration under these Terms is between you and Miiskin individually. Claims may not be brought or arbitrated as a class action, as representative action, or on behalf of anyone else, and the arbitrator may not consolidate your claim with anyone else’s. If this paragraph is held to be unenforceable in respect of a particular claim, that claim, and only that claim, is removed from arbitration and may be brought in court.
20.6 You do not have to agree to arbitration. If you tell us within thirty (30) days of first accepting these Terms, by emailing [email protected] with your name, the email address on your account, and a statement that you do not agree to arbitration, then Sections 20.3 and 20.5 will not apply to you, and any dispute between you and Miiskin will be decided by the courts identified in Section 20.1. We will record your opt-out and confirm it to you, and it lasts for as long as you hold an account. Opting out has no other effect on your account or on these Terms.
20.7 This Section survives the end of your account and of these Terms.
21 Compliance framework
Miiskin offers the Platform across all fifty United States and in other countries. Requirements governing health information, consumer protection, and privacy differ between states and countries and are amended from time to time. Our practices are designed to meet the requirements that apply where the Platform is offered. Where the applicable requirements of two or more states differ, we apply the standard that affords the greater protection to you, unless doing so would prevent us from complying with a legal obligation elsewhere. Where the law that applies to you gives you a right that is not set out in these Terms, that right is not excluded.
22 Contact Us
You can contact Miiskin by email at [email protected], or by post to Miiskin Group ApS, Østerfælled Torv 4, 2100 København Ø, Denmark. Support is the right route for any question about these Terms, your account, a Consultation, a payment, or a request concerning your information.
23 Previous version
These Terms replace the Terms of Service published at miiskin.com/terms and last updated on 13 October 2022. They take effect on the date shown at the top of this document. Miiskin keeps every previous version of these Terms and will provide the version that was in force on any given date on request to [email protected].