The Miiskin App – FAQ
Browse through frequently asked questions about the Miiskin App.
The Miiskin App FAQs for Patient
The Miiskin app allows you to take photos of your skin and moles and to later compare them to spot any changes such as a changing mole or a new mole or mark on your skin.
Yes – The Miiskin app is available for both iPhone (iOS 10+) and Android (Android 5.0+).
No, it is not possible to diagnose for skin cancer using a smartphone. To get a diagnosis or an assessment of something on your skin its best to see a doctor or specialist in person. Read more about smartphones and skin cancer here.
The photos you take with the Miiskin app are yours and you can therefore use them in any way you wish. But at this time we can’t make any explicit recommendation that the photos taken with the Miiskin app should be used in a clinical setting. We recommend following your doctor’s directions regarding any moles or marks on your skin and how to use the Miiskin app.
Yes. The Miiskin app is dermatologically endorsed by the Skin Health Alliance and frequently recommended by dermatologists and other skin cancer professionals. A critical motivation for recommending the Miiskin app is that it is clear that the app does not replace a medical check.
You can read our guide here.
The Miiskin App FAQs for Healthcare Professionals
The app is recommended for patients who need to keep track of their skin and are advised to perform regular skin self-exams at home – after or in-between medical consultations.
The app also includes educational materials for general education and skin cancer awareness and a video guide on How to perform a skin self-exam.
The Miiskin website provides longer, in-depth educational articles about skin cancer.
We offer free educational leaflets and special discounts for healthcare professionals and clinics. Learn more here: https://miiskin.com/doctors/
The Miiskin Premium FAQs
Please visit this page for an overview of everything included in Miiskin Premium.
Yes. Miiskin Basic allows you to keep track of 3 existing moles and marks with side-by-side comparison with manual transfer between phones.
Yes – absolutely. Miiskin Premium comes as a subscription, but a 30 day free trial is automatically added if you sign up for the annual subscription. If you do not wish to continue with a paid subscription, simply cancel before the free trial ends (24 hours before on iPhone). Subscription plans can always be changed and cancelled at any time. Of course, if you love it, no action is needed. Just let the free trial roll into the paid subscription.
With the yearly plan you get a 30-day free trial, which allows you to explore all the functionality of the app before you pay anything. You are under no obligation to continue after the 30 days and will not be charged anything if you cancel within the free trial period.
With the annual plan you will only be charged if you continue on the subscription after the free trial period. With the monthly plan, you will be charged when you start the subscription.
All subscriptions should be cancelled where you purchased it.
Please note that uninstalling the app or closing your account will not automatically stop your subscription – you have to actively cancel the subscription.
Depending on the payment method you’ve used, there are different ways of cancelling your subscription:
1) App Store (iPhone):
Your subscription can only be cancelled on your iTunes account by following these instructions: https://support.apple.com/en-us/HT202039.
NOTE: We can’t cancel your iTunes subscription for Miiskin as Apple does not give us access to your payment data. If you don’t have access to your iTunes account, you’ll have to contact Apple Support.
Please make sure to log into the correct iTunes account. If you can’t see the cancel button in iTunes that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct iTunes account.
2) Google Play (Android):
Log into your Google Play account and follow these instructions: https://support.google.com/googleplay/answer/7018481
NOTE: Please make sure to log into the correct Google account. If you can’t see the cancel button in Google that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct Google account.
3) Credit card on Miiskin.com (Web):
Please log in with the email you used when you purchased the Miiskin Premium subscription by clicking here.
No matter which way you signed up for Miiskin Premium, you are always welcome to contact Miiskin Support on support@miiskin.com for help managing your subscription and account.
It isn’t possible to switch between yearly and monthly plans, but you can subscribe to a different plan as soon as your current subscription is up.
The subscriptions are auto-renewed after each year or month, depending on the subscription you have chosen.
Please contact us at support@miiskin.com with your registered email address. We will then take care of the deletion of the account for you.
* Note: Uninstalling the app will NOT automatically stop your subscription — you have to cancel the subscription separately on the payment platform chosen. Uninstalling the app will NOT delete the account you have registered.
Haven’t found what you were looking for or have some feedback?
Send an email to support@miiskin.com and we will get back to you during weekdays as soon as possible.