The Miiskin App – FAQ
Browse through frequently asked questions about the Miiskin App.
The Miiskin App FAQs for Patients
The Miiskin app allows you to check your moles and your skin for changes. Importantly the Miiskin app does not risk assess or try to diagnose your moles. It’s best to get a doctor to do that.
To use Miiskin, simply take photos of your skin and moles to later compare them to spot any changes such as a changing mole or a new mole or mark on your skin.
You should both take photos of the individual moles you wish to keep track of and wide area or full body photos of your skin. It’s important to also look out for new marks on your skin as well as changes in existing moles.
Advanced features such as Automatic Skin Imaging (iPhone XR an later) and Skin Mapping make it easier to use the app. With Automatic Skin Imaging you can simply place your phone on a table and get in front of the camera. Miiskin will automatically detect you and guide you to assume best positions while it takes full-body images of you. You can then use Skin Mapping to help you pinpoint moles so you can better compare for changes over time.
You can use Miiskin’s Web Compare functionality to open up and compare your photos side-by-side on a tablet or a computer.
Miiskin is US HIPAA-compliant, so if you are in the United States, you can share your photos with your doctor or dermatologist.
Miiskin is compliant with the European General Data Protection Regulation (GDPR). Read our Privacy and Security Policy.
The Miiskin app is recommended for adults over the age of 18. It is available for both iPhone (iOS 10+) and Android (Android 5.0+). If you are not 18, please ask your parents or legal guardians about the app.
Please visit this page if you are in doubt whether Miiskin is the right app for you.
No, it is not possible to diagnose skin cancer using a smartphone only. To get a diagnosis or an assessment of something on your skin it’s best to see a doctor or specialist. Read more about smartphones and skin cancer here.
The photos you take with the Miiskin app are yours and you can therefore use them in any way you wish. But at this time we can’t make any explicit recommendation that the photos taken with the Miiskin app should be used in a clinical setting. We recommend following your doctor’s directions regarding any moles or marks on your skin and how to use the Miiskin app.
Miiskin is however US HIPAA compliant, which means that Miiskin can store clinical health information and if you are in the United States, the photos you take with the app can be used in telehealth consultations with your healthcare provider such as a dermatologist. You can of course also show your doctor your photos in a face-to-face clinical consultation as well. Your doctor may or may not take them into consideration.
Yes. The Miiskin app is dermatologically endorsed by the Skin Health Alliance and frequently recommended by dermatologists and other skin cancer professionals. A critical motivation for recommending the Miiskin app is that it is clear that using the app does not replace a medical consultation.
Miiskin is recommended to patients by physicians and nurses in over 150 clinics/hospitals worldwide.
You can read our guide here.
Web Compare is Miiskin’s solution for viewing and comparing your Miiskin photos on a big screen. Web Compare also includes Skin Mapping for wide area or full-body photos.
To open Web Compare and Skin Mapping, you need to make sure that you have push notifications enabled for the Miiskin app. If you have not granted Miiskin permission to send push notifications, this can be easily changed in your phone’s settings.
Then simply send yourself an access email from within the Miiskin app or go here to log in.
Once you’ve done this, you will be asked using a push notification to verify in the Miiskin App that you are trying to access Web Compare.
Web Compare and Skin Mapping are part of Miiskin Premium. You can see what’s included in Miiskin Premium and see pricing here.
You can see more about how skin mapping works here.
If you have any problems simply email us at [email protected]. We would love to help you get started using Web Compare to keep track of changes to larger areas of your skin besides individual moles.
Automatic Skin Imaging helps you routinely take full-body images of your skin, so you can keep track of not just individual moles on your skin but changes to your skin as a whole. It’s important to look for new marks on your skin and not only changes in existing moles.
With Automatic Skin Imaging you don’t need a helper to take these photos for you. You can let your phone do the work.
To use Automatic Skin Imaging, place your phone on a table and get in front of the camera. The Miiskin app will then detect or guide you while it takes full-body photos of you.
To learn more about Automatic Skin Imaging and also see a helpful video, please go here.
Automatic Skin Imaging requires the Miiskin Premium subscription and an iPhone XR or newer, but during the fall of 2020 it will become available on Android and older iPhones as well.
FAQs for Healthcare Professionals
The app is recommended for patients who need to keep track of their skin and are advised to perform regular skin self-exams at home – after or in-between medical consultations.
The app also includes educational materials for general education and skin cancer awareness and a video guide on How to perform a skin self-exam.
The Miiskin website provides longer, in-depth educational articles about skin cancer and related topics.
You can find more information on miiskin.com/providers.
By recommending Miiskin to your patients, you empower your patients to become more aware of new changes to their skin. This could be their moles or a skin area of concern.
We recommend you to order free leaflets to hand out to your patients. They can be ordered here.
The Miiskin app comes both in a Basic and Premium version. You can view premium features and pricing here.
It is also possible for you to get an affordable monthly provider’s plan, which enables you to give out the Premium app for free to your patients. Miiskin is HIPAA compliant, so if you are in the United States patients can grant you access to their photos for use in remote telehealth consultations. Pricing depends on how many patients you plan to refer to the app. Contact Miiskin on [email protected] to learn more.
Miiskin Premium FAQs
Please visit this page for an overview of everything included in Miiskin Premium.
Yes. Miiskin Basic allows you to keep track of 3 existing moles and marks with side-by-side comparison with manual transfer between phones.
Yes – absolutely. Miiskin Premium comes as a subscription, but a 30 day free trial is automatically added if you sign up for the annual subscription. If you do not wish to continue with a paid subscription, simply cancel before the free trial ends (24 hours before on iPhone). Subscription plans can always be changed and cancelled at any time. Of course, if you love it, no action is needed. Just let the free trial roll into the paid subscription.
With the yearly plan you get a 30-day free trial, which allows you to explore all the functionality of the app before you pay anything. You are under no obligation to continue after the 30 days and will not be charged anything if you cancel within the free trial period.
With the annual plan you will only be charged if you continue on the subscription after the free trial period. With the monthly plan, you will be charged when you start the subscription.
All subscriptions should be cancelled where you purchased it.
Please note that uninstalling the app or closing your account will not automatically stop your subscription – you have to actively cancel the subscription.
Depending on the payment method you’ve used, there are different ways of cancelling your subscription:
1) App Store (iPhone):
Your subscription can only be cancelled on your iTunes account by following these instructions: https://support.apple.com/en-us/HT202039.
NOTE: We can’t cancel your iTunes subscription for Miiskin as Apple does not give us access to your payment data. If you don’t have access to your iTunes account, you’ll have to contact Apple Support.
Please make sure to log into the correct iTunes account. If you can’t see the cancel button in iTunes that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct iTunes account.
2) Google Play (Android):
Log into your Google Play account and follow these instructions: https://support.google.com/googleplay/answer/7018481
NOTE: Please make sure to log into the correct Google account. If you can’t see the cancel button in Google that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct Google account.
3) Credit card on Miiskin.com (Web):
Please log in with the email you used when you purchased the Miiskin Premium subscription by clicking here.
No matter which way you signed up for Miiskin Premium, you are always welcome to contact Miiskin Support on [email protected] for help managing your subscription and account.
It isn’t possible to switch between yearly and monthly plans, but you can subscribe to a different plan as soon as your current subscription is up.
The subscriptions are auto-renewed after each year or month, depending on the subscription you have chosen.
Please contact us at [email protected] with your registered email address. We will then take care of the deletion of the account for you.
* Note: Uninstalling the app will NOT automatically stop your subscription — you have to cancel the subscription separately on the payment platform chosen. Uninstalling the app will NOT delete the account you have registered.
Haven’t found what you were looking for or have some feedback?
Send an email to [email protected] and we will get back to you during weekdays as soon as possible.