The Miiskin App – FAQ

The Miiskin app allows you to take photos of your skin and moles and to later compare them to spot any changes such as a changing mole or a new mole or mark on your skin.

No, it is not possible to diagnose for skin cancer using a smartphone. To get a diagnosis or an assessment of something on your skin its best to see a doctor or specialist in person. Read more about smartphones and skin cancer here.

The photos you take with the Miiskin app are yours and you can therefore use them in any way you wish. But at this time we can’t make any explicit recommendation that the photos taken with the Miiskin app should be used in a clinical setting. We recommend following your doctor’s directions regarding any moles or marks on your skin and how to use the Miiskin app.

Yes. The Miiskin app is dermatologically endorsed by the Skin Health Alliance and frequently recommended by dermatologists and other skin cancer professionals. A critical motivation for recommending the Miiskin app is that it is clear that the app does not replace a medical check.

You can read our guide here.

Web Compare is Miiskin’s solution for viewing and comparing your Miiskin photos on a big screen. Web Compare also includes Skin Mapping. Both Web Compare and Skin Mapping is part of Miiskin Premium.

To open Web Compare, first and foremost you need to make sure that you have push notifications enabled in the Miiskin app as it won’t work without it.

To Access Web Compare you can either send yourself an access email from within the Miiskin app or go to Miiskin.com and click “OPEN WEB COMPARE” and input your email.

Once you’ve done this, you will be asked to verify in the Miiskin App that you are trying to access Web Compare.

If you have any problems simply email us at support@miiskin.com. We would love to help.

The app is recommended for patients who need to keep track of their skin and are advised to perform regular skin self-exams at home – after or in-between medical consultations.

The app also includes educational materials for general education and skin cancer awareness and a video guide on How to perform a skin self-exam.

The Miiskin website provides longer, in-depth educational articles about skin cancer.

Please visit this page for an overview of everything included in Miiskin Premium.

Yes – absolutely. Miiskin Premium comes as a subscription, but a 30 day free trial is automatically added if you sign up for the annual subscription. If you do not wish to continue with a paid subscription, simply cancel before the free trial ends (24 hours before on iPhone). Subscription plans can always be changed and cancelled at any time. Of course, if you love it, no action is needed. Just let the free trial roll into the paid subscription.

With the yearly plan you get a 30-day free trial, which allows you to explore all the functionality of the app before you pay anything. You are under no obligation to continue after the 30 days and will not be charged anything if you cancel within the free trial period.

With the annual plan you will only be charged if you continue on the subscription after the free trial period. With the monthly plan, you will be charged when you start the subscription.

It isn’t possible to switch between yearly and monthly plans, but you can subscribe to a different plan as soon as your current subscription is up.

The subscriptions are auto-renewed after each year or month, depending on the subscription you have chosen.

Please contact us at support@miiskin.com with your registered email address. We will then take care of the deletion of the account for you.

* Note: Uninstalling the app will NOT automatically stop your subscription — you have to cancel the subscription separately on the payment platform chosen. Uninstalling the app will NOT delete the account you have registered.