FAQ

Can anyone with a smartphone use the Miiskin app?

Yes – The Miiskin app is available for both iPhone (iOS 10+) and Android (Android 4.4+).

Does Miiskin offer any diagnoses or assessments of my skin?

No, it is not possible to diagnose for skin cancer using a smartphone. To get a diagnosis or an assessment of something on your skin its best to see a doctor or specialist in person. Read more about smartphones and skin cancer here.

Can I try Miiskin Premium for free?

Yes – absolutely. Miiskin Premium comes as a subscription, but a 30 day free trial is automatically added when you sign up. If you do not wish to continue with the paid subscription, simply cancel before the free trial ends (24 hours before on iPhone). Subscription plans can always be changed and cancelled at any time. Of course, if you love it, no action is needed. Just let the free trial roll into the paid subscription. Please note that you may only start a trial once. If you have previously purchased a Miiskin subscription, you will not be able to start a new trial.

What do I get with Miiskin Premium?

Miiskin Premium allows you to monitor your moles for changes using close-up photos and make sure that all the photos are securely backed up and separated from your phone’s gallery. Premium also allows you to monitor for any new spots on your skin as a whole and importantly examine your wide area photo series side by side on a big screen making it easier to get an overview of all the moles on your back for instance.

Does the subscription auto-renew?

The subscriptions are auto-renewed after each year or month, depending on the subscription you have chosen.

How can I cancel my Miiskin Premium subscription?

All subscriptions should be cancelled where you purchased it.
Please note that uninstalling the app or closing your account will not automatically stop your subscription – you have to actively cancel the subscription.

Depending on the payment method you’ve used, there are different ways of cancelling your subscription:

1) App Store (iPhone): Your subscription can only be cancelled on your iTunes account by following these instructions: https://support.apple.com/en-us/HT202039.

NOTE: We can’t cancel your iTunes subscription for Miiskin as Apple does not give us access to your payment data. If you don’t have access to your iTunes account, you’ll have to contact Apple Support.

Please make sure to log into the correct iTunes account. If you can’t see the cancel button in iTunes that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct iTunes account.

2) Google Play (Android): Log into your Google Play account and follow these instructions: http://support.google.com/googleplay/answer/7018481

NOTE: Please make sure to log into the correct Google account. If you can’t see the cancel button in Google that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct Google account.

3) Credit card on Miiskin.com (Web): Please log in with the email you used when you purchased the Miiskin Premium subscription by clicking here.

No matter which way you signed up for Miiskin Premium, you are always welcome to contact Miiskin Support on support@miiskin.com for help managing your subscription and account.

Can I switch between a yearly and a monthly subscription?

It isn’t possible to switch between yearly and monthly plans, but you can subscribe to a different plan as soon as your current subscription is up.

How can I delete my Miiskin account?

Please contact us at support@miiskin.com with your registered email address. We will then take care of the deletion of the account for you.

*Note: Uninstalling the app will NOT automatically stop your subscription — you have to cancel the subscription separately on the payment platform chosen. Uninstalling the app will NOT delete the account you have registered.