The Miiskin App – FAQ

The Miiskin app allows you to check your moles and your skin for changes. Importantly the Miiskin app does not risk assess or try to diagnose your moles. It’s best to get a doctor to do that.

To use Miiskin, simply take photos of your skin and moles to later compare them to spot any changes such as a changing mole or a new mole or mark on your skin.

You should both take photos of the individual moles you wish to keep track of and wide area or full body photos of your skin. It’s important to also look out for new marks on your skin as well as changes in existing moles.

Advanced features such as Automatic Skin Imaging (iPhone XR an later) and Skin Mapping make it easier to use the app. With Automatic Skin Imaging you can simply place your phone on a table and get in front of the camera. Miiskin will automatically detect you and guide you to assume best positions while it takes full-body images of you. You can then use Skin Mapping to help you pinpoint moles so you can better compare for changes over time.

You can use Miiskin’s Web Compare functionality to open up and compare your photos side-by-side on a tablet or a computer.

Miiskin is US HIPAA-compliant, so if you are in the United States, you can share your photos with your doctor or dermatologist.

No, it is not possible to diagnose for skin cancer using a smartphone only. To get a diagnosis or an assessment of something on your skin its best to see a doctor or specialist. Read more about smartphones and skin cancer here.

The photos you take with the Miiskin app are yours and you can therefore use them in any way you wish. But at this time we can’t make any explicit recommendation that the photos taken with the Miiskin app should be used in a clinical setting. We recommend following your doctor’s directions regarding any moles or marks on your skin and how to use the Miiskin app.

Miiskin is however US HIPAA compliant, which means that Miiskin can store clinical health information and if you are in the United States, the photos you take with the app can be used in telehealth consultations with your healthcare provider such as a dermatologist. You can of course also show your doctor your photos in a face-to-face clinical consultation as well. Your doctor may or may not take them into consideration.

Yes. The Miiskin app is dermatologically endorsed by the Skin Health Alliance and frequently recommended by dermatologists and other skin cancer professionals. A critical motivation for recommending the Miiskin app is that it is clear that using the app does not replace a medical consultation.

Miiskin is recommended to patients by physicians and nurses in over 150 clinics/hospitals worldwide.

You can read our guide here.

Web Compare is Miiskin’s solution for viewing and comparing your Miiskin photos on a big screen. Web Compare also includes Skin Mapping for wide area or full-body photos.

To open Web Compare and Skin Mapping, you need to make sure that you have push notifications enabled for the Miiskin app. If you have not granted Miiskin permission to send push notifications, this can be easily changed in your phone’s settings.

Then simply send yourself an access email from within the Miiskin app or go here to log in.

Once you’ve done this, you will be asked using a push notification to verify in the Miiskin App that you are trying to access Web Compare.

Web Compare and Skin Mapping are part of Miiskin Premium. You can see what’s included in Miiskin Premium and see pricing here.

You can see more about how skin mapping works here.

If you have any problems simply email us at support@miiskin.com. We would love to help you get started using Web Compare to keep track of changes to larger areas of your skin besides individual moles.

Automatic Skin Imaging helps you routinely take full-body images of your skin, so you can keep track of not just individual moles on your skin but changes to your skin as a whole. It’s important to look for new marks on your skin and not only changes in existing moles.

With Automatic Skin Imaging you don’t need a helper to take these photos for you. You can let your phone do the work.

To use Automatic Skin Imaging, place your phone on a table and get in front of the camera. The Miiskin app will then detect or guide you while it takes full-body photos of you.

To learn more about Automatic Skin Imaging and also see a helpful video, please go here.

Automatic Skin Imaging requires the Miiskin Premium subscription and an iPhone XR or newer, but during the fall of 2020 it will become available on Android and older iPhones as well.

The app is recommended for patients who need to keep track of their skin and are advised to perform regular skin self-exams at home – after or in-between medical consultations.

The app also includes educational materials for general education and skin cancer awareness and a video guide on How to perform a skin self-exam.

The Miiskin website provides longer, in-depth educational articles about skin cancer and related topics.

You can find more information on miiskin.com/providers.

Please visit this page for an overview of everything included in Miiskin Premium.

Yes – absolutely. Miiskin Premium comes as a subscription, but a 30 day free trial is automatically added if you sign up for the annual subscription. If you do not wish to continue with a paid subscription, simply cancel before the free trial ends (24 hours before on iPhone). Subscription plans can always be changed and cancelled at any time. Of course, if you love it, no action is needed. Just let the free trial roll into the paid subscription.

With the yearly plan you get a 30-day free trial, which allows you to explore all the functionality of the app before you pay anything. You are under no obligation to continue after the 30 days and will not be charged anything if you cancel within the free trial period.

With the annual plan you will only be charged if you continue on the subscription after the free trial period. With the monthly plan, you will be charged when you start the subscription.

It isn’t possible to switch between yearly and monthly plans, but you can subscribe to a different plan as soon as your current subscription is up.

The subscriptions are auto-renewed after each year or month, depending on the subscription you have chosen.

Please contact us at support@miiskin.com with your registered email address. We will then take care of the deletion of the account for you.

* Note: Uninstalling the app will NOT automatically stop your subscription — you have to cancel the subscription separately on the payment platform chosen. Uninstalling the app will NOT delete the account you have registered.