FAQ for Patients

Miiskin is a teledermatology platform that connects users with independent, board-certified dermatologists who provide care through their private practices. To start a consultation you need to select your state, choose a dermatologist, answer some questions and upload photos of your skin problem. In 1-2 days you will get a diagnosis and treatment plan, all without physically visiting a clinic.

Miiskin allows you to access a dermatologist from anywhere, without waiting weeks for an appointment. The diagnosis and prescriptions are provided online, and you can message your dermatologist directly for follow-up questions.

• Real dermatologists, not general telehealth providers: Every consultation is handled by an independent, board-certified dermatologist, not nurses or primary care physicians.
• You choose your own dermatologist: You can select the doctor you want to work with based on their specialty and qualifications. You will continue care with the same dermatologist for consistent follow-up.
• No subscriptions or hidden fees: Pay only when you need care or medication. Miiskin doesn’t lock you into monthly memberships or automatic medication renewals.
• Flexible treatment options: Your dermatologist can prescribe oral, topical, or compounded medications, depending on what best suits your skin and lifestyle.
• Freedom to use your preferred pharmacy: Fill your prescription wherever you choose, your local pharmacy or an online one, giving you control over cost and convenience.

Yes. Every dermatologist on the Miiskin network is board-certified.

Miiskin doesn’t have the same volume of patient reviews as other telehealth companies because Miiskin itself is not a healthcare provider. Unlike platforms that employ dermatologists and deliver care directly under their brand, Miiskin is a technology platform that connects patients with independent, board-certified dermatologists who provide care through their own private practices.
This model is similar to Zocdoc, Miiskin facilitates access and communication but does not control or employ the dermatologists. As a result, reviews are typically associated with each individual dermatologist’s practice, not the Miiskin platform as a whole.
The dermatologists available through Miiskin’s network, such as Dr. Amit Om, Dr. Anna Chacon, Dr. Anne Allen, Dr. Sarita Nori, and Dr. Ryan Trowbridge, are all highly rated, board-certified dermatologists with established reputations for providing quality online dermatologic care.
In short, Miiskin serves as a bridge between patients and trusted dermatologists rather than being a direct telehealth provider, which naturally leads to fewer centralized reviews under the platform’s name.

Yes, dermatologists in the Miiskin network cover all 50 states, allowing you to request care wherever you are in the United States.

Anyone in the United States who is over 18 years old can use Miiskin for online dermatology consultations.

No referral is needed. Miiskin uses a cash-pay model, so users can directly start a consultation with their preferred dermatologist.

Yes, as long as the dermatologist you select is licensed in the state where you are physically located at the time of your consultation.

No. You can start a consultation directly from the website without downloading the app. However, the Miiskin app is available for iOS and Android if you prefer to use it.

Currently, Miiskin services are only available to users located within the United States and Mexico.

Yes. Several dermatologists in the Miiskin network, including Dr. Anne Allen, Dr. Anna Chacon, Dr. Ryan Trowbridge and Dr. Craig Burkhart, provide care for children and teenagers. These are knowledgeable in common pediatric skin conditions and can offer treatment through the same online consultation process.

Dermatologists can help with conditions such as eczema, acne, rashes, warts, molluscum contagiosum, impetigo, and other common pediatric skin concerns.

Yes. A parent or legal guardian must complete the consultation form and provide consent for any patient under 18 years old. In some cases, the dermatologist may request additional information or photos before providing a diagnosis or treatment plan.

Yes. If treatment is needed, the dermatologist can send prescriptions to your preferred pharmacy. You can choose any local or online pharmacy for convenience.

Most pediatric consultations are done via photos and a questionnaire, but some dermatologists may offer video follow-ups if needed.

New-patient consultations are typically $55 – $69 (depending on the dermatologist) and prescription renewals are $30- $39.

No, but the flat consultation fees are often cheaper than typical copays for in-person visits.

Miiskin accepts most major credit and debit cards and Apple Pay.

No. You only pay for the services you use.

If your chosen dermatologist has not reviewed your consultation in 7 days, the money will be released back into your bank account.

Click “Start Consultation.”
Select your state and dermatologist.
Complete a short questionnaire and upload photos.
Your dermatologist reviews your case within 24 to 48 hours.
Receive your diagnosis and treatment plan via the platform.
Get your prescription filled at any pharmacy you choose.

Most users receive a treatment plan within 24 hours. If the dermatologist requests more information or photos, it might take up to 48 hours.

Yes. If your dermatologist requests additional images, you can upload them directly within the platform.

Most consultations are asynchronous (photo and questionnaire based), but some dermatologists may offer video follow-ups.

If the dermatologist believes an in-person visit is necessary, they will inform you and may recommend follow-up care locally. Your consultation will still be charged as this advice is considered medical care.

Yes. Dermatologists can prescribe oral, topical, or compounded medications, if medically appropriate.

There are only two dermatologists in the Miiskin network that can prescribe isotretinoin (Accutane) Dr. Anna Chacon and Dr. Ryan Trowbridge.

Yes. You can use your local or online pharmacy.

Yes. You can request a follow-up or renewal consultation for treatment adjustments.

A wide range, including acne, rosacea, eczema, psoriasis, hair loss, fungal infections, cold sores, genital warts, skin rashes and many other dermatological conditions.

You can message your dermatologist for two to three days after receiving your plan. After that, new questions cost $25 per message.

Miiskin complies with HIPAA and GDPR regulations. Images are encrypted and securely stored separately from your normal camera roll.

Yes. You can request account and data deletion by emailing [email protected] 

No, Miiskin does not sell or share personal health information for advertising or unrelated purposes.

 Yes. All messages and photos are transmitted through encrypted channels.

• For more information on cancelling and changing your Google Play subscriptions please visit: https://support.google.com/googleplay/answer/7018481
• For more information on cancelling subscriptions through Apple please visit: https://support.apple.com/HT202039
• If you signed up to a subscription directly on the Miiskin Website, please contact [email protected] to cancel.

Please contact us at [email protected] with your registered email address. We will then take care of the deletion of the account for you.

You can update your profile information within the app or web interface after you have logged in.

Try resetting your password using the “Forgot Password” link.