PATIENTS | DERMATOLOGISTS
Common Questions from Patients about Miiskin
What is Miiskin?
Miiskin helps patients in the United States find an online dermatologist and have an online consultation to receive affordable, high-quality dermatology care. Patients can use these online consultations to request medication prescriptions for medications such as tretinoin, latisse or oral minoxidil, if medically appropriate, and seeking a treatment plan for common skin problems such as acne, melasma, anti-aging, rosacea, eczema, rashes, fungal infections or other chronic skin conditions. To start a consultation simply go to miiskin.com.
How does the Miiskin app work?
To get started receiving care through via Miiskin you need to first go here to sign up with a dermatologist. After that you will be able to download the app to answer a questionnaire and take some photos of your dermatology concern. In some cases you may also be able to complete the first consultation with your dermatologist without needing to download the app.
If you want to try a specific medication, you should also write it down so your online dermatologist can create a digital prescription, if it is safe and adequate for you. After this, you need to enter your credit card information and accept the telehealth consents. In 80% of the cases, consultations are reviewed the same day they are submitted, however, it can take up to 2 business days for a dermatologist to review your case and they may have additional questions for you before they come up with the best treatment plan for your problem.
Who can use the Miiskin app for consultations?
Anyone in the United States who is over 18 years old can use the Miiskin app to have a consultation for common skin problems such as: anti-aging, acne, melasma, eczema, dermatitis, psoriasis, fungal infections, and other common skin problems.
What type of consultations can I do with my Miiskin account?
You can create a consultation request for a new skin or hair loss problem, a follow up consultation for an existing condition or a medication renewal consultation at a reduced price if you have had a previous prescription from the dermatologist that has expired.
What can I do if I need to ask a question to my dermatologist after they send my treatment plan?
You have 2-3 days to ask your dermatologist any questions after they have sent your treatment plan. You can do this by using the messaging system in the consultation you have with the dermatologist through the Miiskin system. After the 2-3 days have expired, you can open up correspondence again by paying a small fee (usually $25).
Can I use the Miiskin app to make a dermatology consultation for my children?
For the time being, it is generally not possible to do consultations for minors in the United States through Miiskin, with the exception of Burkhart Pediatric Dermatology Clinic in North Carolina.
Are Miiskin consultations covered by insurance?
No, consultations made viaMiiskin are not covered by your insurance. However the price for the virtual consultation (between $59 to $69) is often cheaper than copay you would need to pay if you visited an in-person dermatologist through your insurance (around $75).
Do I need a referral to see a Miiskin-affiliated dermatologist?
No, via Miiskin you can access a dermatologist without a referral. You just need to answer the questionnaire and submit photos of your skin to the dermatologist. You will get a medical assessment and a prescription if it’s medically appropriate in less than 2 business days.
With Miiskin’s innovative Skin Mapping feature, accessed through Web Compare, a computer identifies and highlights the moles and marks that it can find on the skin. This can make the process of comparing full-body and wide-area photos a lot easier as you will then have the skin maps to help you compare your base-line and follow-up photos.
With Mole Sizing you can put a coin in your close-up photos next to any mole or lesion you want to measure with millimeter precision to see if it changes size over time. Miiskin employs Augmented Reality to help you take Mole Sizing photos.
While most of the features mentioned above are included in Miiskin Premium, Miiskin does also offer a Miiskin Basic solution. You can see more about the Miiskin app and Miiskin Premium, as well as in the Miiskin FAQ section.
How is Miiskin different from other online dermatology services?
The two main distinctions between Miiskin and other dermatology services available in the US are that Miiskin only uses board-certified dermatologists to do the consultations while in most services, consultations are offered by Primary Care Physicians, Nurse Practitioners or Physician Assistants. The other difference is that most dermatology services lock you in costly medication subscriptions, while with Miiskin you only buy new medication when you need it.
In what countries is the Miiskin service available?
At the moment you can consult a dermatologist via Miiskin in the United States, Mexico and India.
What is the price of photo-consultations via the Miiskin app?
Since the dermatologists affiliated to Miiskin have their own clinics, the prices can vary a bit depending on each clinic. However, consultation prices are usually between $59 to $69 in the United States.
How can I manage/cancel my Miiskin Premium subscription?
All subscriptions should be cancelled where you purchased it.
Please note that uninstalling the app or closing your account will not automatically stop your subscription – you have to actively cancel the subscription.
Depending on the payment method you’ve used, there are different ways of cancelling your subscription:
1) App Store (iPhone):
Your subscription can only be cancelled on your iTunes account by following these instructions: https://support.apple.com/en-us/HT202039.
NOTE: We can’t cancel your iTunes subscription for Miiskin as Apple does not give us access to your payment data. If you don’t have access to your iTunes account, you’ll have to contact Apple Support.
Please make sure to log into the correct iTunes account. If you can’t see the cancel button in iTunes that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct iTunes account.
2) Google Play (Android):
Log into your Google Play account and follow these instructions: https://support.google.com/googleplay/answer/7018481
NOTE: Please make sure to log into the correct Google account. If you can’t see the cancel button in Google that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct Google account.
3) Credit card on Miiskin.com (Web):
Please log in with the email you used when you purchased the Miiskin Premium subscription by clicking here.
No matter which way you signed up for Miiskin Premium, you are always welcome to contact Miiskin Support on [email protected] for help managing your subscription and account.
How can I delete my Miiskin account?
Please contact us at [email protected] with your registered email address. We will then take care of the deletion of the account for you.
* Note: Uninstalling the app will NOT automatically stop your subscription — you have to cancel the subscription separately on the payment platform chosen. Uninstalling the app will NOT delete the account you have registered.
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Send an email to [email protected] and we will get back to you during weekdays as soon as possible.